October 27, 2020 by Bino 1 Comment. These are testing times for the hospitality industry, but service is key for maintaining your reputation. The Sofitel Sentosa is a lovely hotel with beautiful big rooms and a fantastic pool. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): 2D1N staycation - See 3,307 traveller reviews, 3,482 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. ALL Rating 4.2/5. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): Staycation at Sentosa - See 3,309 traveller reviews, 3,489 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Kind regards,Piotr Kupiec General Manager. Sincerely yours,Piotr KupiecGeneral Manager, Thoroughly enjoyed the time here (glad this made me forget the awful food I had at W hotel’s Skirt yesterday)...Food selection was great with international variety and best of all, the seafood selection was superb. Over the 3 days we had to proactively ask for drinks, menus - everything seemed a challenge. When you think of Sofitel, you would think that service standards would have been without a doubt, tip-top. Created by potrace 1.15, … Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): Excellent Family Staycation - See 3,204 traveler reviews, 3,363 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Sofitel Singapore City Centre is the newest jewel in Accor Hotels’ crown in Singapore – being its 13th hotel in the Lion City and the 800th Accor hotel in Asia Pacific. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. i think they should change the description! Nice to see Peacocks roaming the compounds. Thank you Sabrina, you made our last evening memorable. The attention to detail is definitely not there in terms of cleanliness (carpets were stained, outdoor furniture had bird poop on it, the sun tan beds near the poolside were stained and looked so disgustingly dirty, walls are not clean, etc). Cover image adapted from: @quandoo_sg, @danandesthersg. 5) Service standard was really poor the entire time we were at the resort. Should we have splurged even more just to be pampered in the given situation of a pandemic, we would probably have a more memorable anniversary in Singapore. Tucked away in a quiet and lush corner of Sentosa, the tranquil Sofitel Singapore Sentosa Resort & Spa offers a rare respite from the urbanity of a dense city such as Singapore. Even have fresh juice bar.3. Booked a 4D3N staycation at Sofitel Sentosa through luxury escapes. 5 stars! We were given physical paper coupons to present at the restaurant for our meals. Taxes and fees that are shown are estimates only. My stay at Sofitel Singapore Sentosa Resort & Spa was a whole different ballgame. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): Awesome Staycation Experience - See 3,304 traveller reviews, 3,482 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Select room types, read reviews, compare prices, and book hotels with Trip.com! Valid till 31 Mar 2021. They have many foreign guests! Lunch at Kwee Zeen was great, accommodating team and food was great!The service staff at The Cliff are friendly and they provide excellent service, very genuine and we enjoyed celebrating my husband Birthday dinner there on 29th March. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I had disinfectant wipes I could use to clean it, but it should have been attended to before we arrived.Overall, I would recommend this resort. Customer review rating 4.2/5. At the poolside i asked for a Gordon's gin but was told he had run out. The free shuttle to and from Vivocity was a huge convenience. Overall exterior of hotel compound was spacious. Stayed a weekend to celebrate a love one's birthday. 100% genuine reviews from our guests. Sofitel Singapore Sentosa Resort & Spa,The Cliff,Madame Tussauds Singapore,S.E.A. Thank you for the beautiful memories.. Will definitely come back, and with my children next time.. ;)CheersHana, Dear epain e,Thank you so much for taking the time to share your experience on TripAdvisor. Tips: Book your staycation on Klook using SingapoRediscovers Vouchers. After offsetting your voucher, you’re looking at a nett cost of $193 for a five-star hotel. We stayed at the Sofitel in Sentosa for 6 nights, which happened to land over my boyfriends birthday. I also counted no less than 4 … There is also a pond for complimentary fish spa by garra rufa fishes.Our room was acually quite big, with a standalone "coffeebar". After spending months at home and with our wings clipped from overseas travel, we decided to look for a staycation destination. Dear seb_julian,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa! While it features plenty of family-friendly facilities, such as a Kids Club, babysitting and swimming pool, it is not overrun with families, and … Reviews of Sofitel Singapore Sentosa Resort & Spa (SG Clean) This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. Stepping out of the (free) shuttle bus from VivoCity, from the moment my feet hit the hotel lobby, I couldn’t even recognise where we were.With such a strong ‘overseas’ atmosphere, it was no wonder that I had to constantly remind myself that I was merely 30 minutes away from home. If you want to enjoy your vacation in Sentosa Island, Singapore, I highly recommend staying at Sofitel Sentosa Resort. Aquarium™ SEE MORE. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): Staycation - See 3,315 traveller reviews, 3,500 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Thanks so much! To our disappointment throughout our 3D2N stay in Sofitel Sentosa resort and spa, their service staff continuously leaves us looking at each other with disbelief. Food was not bad per se but average and the price was way above average. After offsetting your voucher, you’re looking at a nett cost of $193 for a five-star hotel. Overall exterior of the hotel looks nice with the effort of French theme. Really impressed. Try out the Sunday brunch - one of the best in SGP. Review tags are currently only available for English language reviews. It is reviews such as yours that make being a part of the Sofitel Singapore Sentosa Resort and Spa family so rewarding.Thank you again for sharing your experience, and we are looking forward to welcoming you in the near future for another magnifique experience. I have also well taken note of your remarks with regards to the room cleanliness, rest assured that I have personally share your review with our Room Division Manager for her immediate action. 2) The resort is going through a bit of a renovation so the spa and gym was closed and if we had known this, we would not have chosen to stay at the hotel. 5 stars! Book Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), Sentosa Island on Tripadvisor: See 3,193 traveler reviews, 3,507 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), ranked #6 of 17 hotels in Sentosa Island and rated 4.5 of 5 at Tripadvisor. Stepping out of the (free) shuttle bus from VivoCity, from the moment my feet hit the hotel lobby, I couldn’t even recognise where we were.With such a strong ‘overseas’ atmosphere, it was no wonder that I had to constantly remind myself that I was merely 30 minutes away from home. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): Short staycation - See 3,309 traveler reviews, 3,489 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. Your kind words about the the friendliness of the team are highly appreciate, I will make sure to share your review with all of them. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): Excellent Staycation - See 3,300 traveller reviews, 3,482 candid photos, and great deals for Sentosa … Sofitel Singapore Sentosa Resort & Spa (SG Clean certified): Staycation - See 3,059 traveller reviews, 3,234 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean certified) at Tripadvisor. Also actual frontdesk appeared to be a tad too high and deep for the team, had a challenge hearing each other.3. The service staff at the bar or restaurant were really bad and not friendly at all. We live in Singapore but came for our second staycation for the long weekend and stayed 3 nights.First things first: what is with the bed???! Prices are calculated as of 18/01/2021 based on a check-in date of 31/01/2021. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), Sentosa Island: 3,308 Hotel Reviews, 3,641 traveller photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), ranked #8 of 17 hotels in Sentosa Island and rated 4.5 of 5 at Tripadvisor. 6) The food at ALL of the restaurants (Lebar, The Cliff, and Kwee Zeen) was just downright not value for the amount we paid for. Sofitel Singapore Sentosa Resort & Spa: A very relaxing staycation - See 3,019 traveler reviews, 3,202 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa at Tripadvisor. They also provide free ride to Resorts World (so convenient for us!) Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Piotr KupiecGeneral Manager, This is the version of our website addressed to speakers of English in Singapore. The only positive experience was that it had direct access to Palawan beach and was near the Sentosa shuttle stop. My stay at Sofitel Singapore Sentosa Resort & Spa was a whole different ballgame. Book Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), Sentosa Island on Tripadvisor: See 3,193 traveler reviews, 3,507 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), ranked #6 of 17 hotels in Sentosa Island and rated 4.5 of 5 at Tripadvisor. October 27, 2020 by Bino 1 Comment. I had a "sticky" spot on the desk in my room that wasn't cleaned during the four days we were there - not something would comment on but I also had a dirty toilet, seat, not bowl, when I arrived. Joanna P. Couples - 17/01/2021 Confirmed reviews ALL. The pool is very nice although we caught the school holiday break and a number of locals were on staycation, so there were rather too many young kids! Review tags are currently only available for English language reviews. Moreover, it claiming to be a French LUXURY 5-star resort. There was no signage or indication that this facility was out of service and the only issue i spotted was there was no soap! Sofitel Singapore Sentosa Resort & Spa,So SPA,The Cliff. We are thrilled to learn that you had a lovely stay with us and were able to enjoy all the facilities that the resort has to offer. 1) Overall, the resort is very dated, very old, and definitely needs a lot of sprucing up. It's a real shame that a brand of this standard where previously i have had faultless experience was let down by the Sentosa team. Now available at Sofitel Sentosa! See 3,308 traveler reviews, 3,641 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified), ranked #8 of 17 hotels in … Please see our partners for more details. Today, the Accor property boasts of 211 rooms and suites, 4 villas and the world’s largest So Spa. Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified): PEACEFUL AND RELAXING STAYCATION - See 3,256 traveler reviews, 3,404 candid photos, and great deals for Sofitel Singapore Sentosa Resort & Spa (SG Clean Certified) at Tripadvisor. The Chef even help us to peel prawns which is not expected. more. Le Sofitel Singapore Sentosa Resort & Spa, hôtel de luxe 5 étoiles situé au sommet d'une falaise surplombant la plage de Tanjong, est un havre de sérénité et de détente avec sa collection de 215 chambres et suites, 4 restaurants, un spa primé et un centre de célébrations et d'événements. This service attitude continued throughout our stay, which we reduced from 6 days to 3 after the first 24 hours of poor service. SEE MORE. The hotel had lots of exciting events put on for Valentine’s Day, what a beautiful place to be for it! I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Will definitely come back another time to stay in this hotel. We hope to have the pleasure of welcoming you back soon! 4 different variety of oyster, the crabs (omg) was perfect! and other nearby places you may need to come! Share Tweet #brunch in singapore #Kwee Zeen #lebar #sofitel sentosa… We wouldn’t even mind if they faked their hospitality with a smile but once again, amazed.The contractors, cleaners, staff manning the shutter bus services and even hotel guests were friendlier than then hotel staff. SHARES . Peacocks roaming the grounds4. Find out more . 3,307 reviews . Not forgetting Sara at the poolbar,he greeted us warmly when I order my virgin mojito to 29th noon and again we meet on 30th morning with the friendly smile and asking us how was our stay. Certificate of excellence 2020. At Sofitel Singapore Sentosa Resort & Spa was a huge convenience the Sunday brunch sofitel sentosa staycation review one of the family. Facilities that the team and in particular to Sara curtailed due to COVID-19 had the fish and of! 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