I have an NCP ParkPass Card account with a SaverID, can I use the ParkPass App account with my SaverID added instead of the Card? How do I change the car registration on my mobile payment account? Car park management: From frontline operational delivery to risk management, we can manage as much or as little of the contract as you need. PCN Details . We're open for business and doing all we can to respond as quickly as possible. What can I do? What are the Terms and Conditions which apply to NCP ParkPass Card? Can I use The ParkPass App when in Pay and Display car parks? How do you know Iâve paid? I've paid for parking using the wrong location code, what should I do? Can I register for an app account if I already have a card account? What payment methods are available at ticketless car parks? Find out more. Where can I find directions to the car park I want to use? What do I do if my Season Ticket does not arrive in time for my requested start date? which pages youâve visited, and improve your experience. NCP customer service support for Partners For anything not mentioned above, please complete this form answering all sections. This Site All NPS How do I know a car parking session has been opened when I have entered the car park? I canât register / need further help to register for PayByPhone. What features does an app account have over a card account? How many times can I enter and exit a car park that I have pre-booked at? Can I Pre-book a disabled or electric charging bay? How does reporting work on my NCP Gateway account? Do I need to display or take a ticket when I pay using the NCP ParkPass app? What are roller shutters and pedestrian entrance doors? Why should I have a Gateway Business Account card? I have mistakenly paid for more days than I require. What is a 'Pay and Display' car park? What happens if I stay longer than the time shown on the early bird offer? I paid on the equipment and left the car park, will I get confirmation of the payment / receipt? Can I use the same username, email and password to register a new account on the ParkPass App? My flightâs cancelled, what shall I do? PCN Details . I'm having difficulties using the service. Password. Can I register more than one vehicle on my app account? I was due to fly but my flight has been cancelled as a result of Coronavirus and Iâd booked parking for an NCP operated car park through a third party like Holiday Extras, APH etc, what are my options? I would like to attach evidence in my appeal, how can I do this? How do I sign up to receive NCP communications, including offers, promotions and newsletters? Can I cancel or amend an existing booking after the system closes for the car park which my booking is for? What if I have an existing booking at a car park for entry or exit after the date Secure-a-Spot closes? I've forgotten my password, what can I do? NCP have lost a customer forever NCP have lost a customer forever, I will never use a NCP cat park again, even if it means not parking. Which NCP ParkPass account type do I have? Can I make interim payments on my Gateway card. How many credit cards can I save on my account? Useless service Booked NCP car park 1 at Birmingham airport Supposedly 1 min from terminal (took 10minutes walk) Nobody in sight on entry to the car park, nobody on sight on exit Pressed button on attempted exit, took over 20mins before we eventually exited. Can I use NCP ParkPass to Pre-book parking? Entry date Exit date. Where can I park with an NCP Gateway card? Why have I received a pre-confirmation email? Can I use my Season Ticket at any NCP car park? How long will I have to wait to get my promo code? Our initial customer service standards include: Safety: Safety information is readily available before and during a visit. What if I forget to pay within 24 hours if I choose the Pay Later option? I can't pre-book at the site I want to. Going forward, NCP is continuing to develop the NCP ParkPass proposition and looking at further ways to enhance the customer experience. Can I find out the status of my PCN appeal that I have submitted? How much will I pay if I stay longer than 24 hours? NCP achieves 300 People’s Parking Award accreditations. What should I do? Working in partnership with People’s Parking Ltd to improve car park standards for all customers. You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. How do I update my account details, such as address, payment card etc? What if I'm not happy with your decision from my appeal? Iâve added my SaverID to my app account. I've missed the payment deadline for my PCN, what should I do? How do I pay for my parking using my mobile phone? What should I do now? Can I use NCP ParkPass to Pre-book parking? I've parked at an on street car park and received a PCN, who should I contact? Can I pre-book at a London Underground station? I've lost my PCN ticket and don't know my reference number and need to pay / appeal what should I do? I have Late Return Protection and my delay is longer than 12 hours, what shall I do? I've paid with my mobile phone but the ticket machine didn't give me a paper ticket. Why can I not use my NCP ParkPass Card in your 'Pay on Foot' payment machines? What notifications do I get from NCP ParkPass Card and can I control these? I've used the pay by mobile service for my parking, but I've received a … If I have already entered the car park, can I extend my booking? Why is Secure-a-Spot service closing down? Can I use NCP ParkPass with Pre-book or any other NCP product? How can I search for a specific car park? I want to amend the time/date of my booking, but it won't let me, why? Can I use the same username, email and password to register a new account on the ParkPass App? Why are you launching a new mobile payment service? Do I get extra benefits if I register for an account on the app? I want to work with NCP, whatâs my next step? When do I use my unique barrier QR code? Please note: Your password must be at least eight characters long and contain one capital letter and one number. I entered the wrong location code when making a payment. I don't have all the information I need to be able to pay or appeal my PCN through the website? How do I extend my pre-book parking time? When I enter my registration number itâs not shown on the equipment what do I do? How do I add or amend a SaverID to an app account? How do I get a receipt for my parking session when I pay using the NCP ParkPass app? Do you charge a fee for paying by credit card? Can I book airport or city centre parking at short notice? Can I enter and exit on the one booking as the car park has no barriers? Parked at Siddals Road, Derby and paid cash at the machine which it accepted and gave no ticket. Do I need to open an NCP ParkPass account to use the app? Is the car park I'm going to in a London congestion zone? How much does it cost to park at PayByPhone car parks? I can't login to my account, how do I resolve this? How can I contact you about my Season Ticket? Iâm worried about not having to display a ticket in my car at your ticketless car parks. Is your Pre-book price always cheaper than paying on the day when I arrive? Customer Contact Centre, National Car Parks Ltd, NML House, 61 High Street, Manchester, M4 1AZ and we … How do i get a VAT receipt for NCP ParkPass Card transaction? This is a commonly used practice, which helps us analyse how you use our website Can I pre-book then pay after I have exited the car park? Why is my pre-book discount code not working? How do I find out car park details like opening times and tariffs? Why can I only use NCP ParkPass Card at selected car parks? Where can I get the full address of the car park I want to use? Can I pay for parking at a barrier car park? You can use this site to pay for a Parking Charge Notice (PCN) and to view information about the contravention. What measures is NCP taking to ensure customers and staff remain safe during the Coronavirus crisis? My flightâs delayed and I pre-booked parking, what shall I do? Iâve pre-booked a ticketless car park and arrived, but it does not have NCP signage on the building. Will my chosen car park have wider bays available? We use cookies on our website. Forgotten? Will I be sent an invoice for each Gateway card? How do I know which way to pay at my car park? Does the change in my account type affect my Saver ID / special parking deal? What are the standard Season Ticket T&C's? I've used the pay by mobile service for my parking, but I've received a Parking Charge Notice (PCN). The app can't find my location. This is a commonly used practice, which helps us analyse how you use our website What is this and where do I find it? We offer a complete range of services for you and your business, from frontline operations and property management to technology deployment, revenue management and marketing. I was due to fly but my flight has been cancelled as a result of Coronavirus and Iâd booked parking for an NCP operated car park, what are my options? Can I scan my QR code while I'm still driving? If you require more than 20 tickets, please email [email protected]. How do I get a VAT receipt for my pre-booked stay? Why is my password not being accepted at registration? We will review and come back to you if … When's the last day I can book with Secure-a-Spot on this website? The system is asking for a Location Code. I paid the fine but will never use this service or parking again and will recommend others to stay far away. We use cookies on our website. Do I get any discount paying with NCP ParkPass Card? What should I do if I think I have been incorrectly charged? I've paid twice for my parking by mistake, can I claim for a refund? What tariffs will I pay if I park using my mobile? Can lost or stolen passes be replaced? Am I at the correct car park? What is the location code of the car park? Do I need the app if I only park at barrier controlled car parks? I can't find a booking in my online account, what do I do? How do I get a receipt for a mobile phone payment? NCP launches ParkPass mobile app as next phase in strategy to become leader in digital-led parking NCP, the UK’s biggest car parking operator, has launched a new mobile application, ParkPass. How will I know that my booking has been confirmed? I pre-booked my parking for a ticketless car park how do I amend my booking? My PCN appeal has been rejected, what can I do next? Can I use the same username, email and password to register a new account on the ParkPass App? How do I know what type of car park I'm going to park at? Can I pre-book my parking using my NCP ParkPass account? (h) If your NCP ParkPass Card does not work for any reason relating to wear and tear or it being defective (but not as a result of being damaged by you) we will send you a replacement card free of charge, provided that you return your defective NCP ParkPass Card to us by post marked F.A.O. What is a cashless payment? Do I have to opt in for marketing when I register for an app account? Will I be charged for parking sessions by those who I've shared my account with? Save money on one-off advance bookings and guarantee your space, Register and save 10% for your first month, Our payment card to save on business travel related costs, Sign up to receive special offers, promotions and news via email, Covid-19: Keeping you safe in our car parks, Manchester car park changes from 1 January 2021. Can I transfer unused parking time to another location? You must type a Parking Charge Notice and a Vehicle Registration Number I'm trying to appeal a PCN but the option to appeal is not available? Instead I left the call feeling angry, upset and dissapointed. Visit our Privacy policy for more information on how we use cookies. Reset your password. Why canât I pre-book at Liverpool Central car park after 4 September 2020? Do NCP car parks have electric car charge points? Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. How can I track my spend on NCP ParkPass? Whyâs that? I live customer service and train customer service: there was other ways to handle this type of query. I was due to fly but I have decided not to travel because of Coronavirus and Iâd booked parking for an NCP operated car park through a third party like Holiday Extras, APH etc, what are my options? Lower your commuting costs with a parking Season Ticket. Can I use any other NCP products at Secure UK car parks after 30 September? I was due to fly but I have decided not to travel because of Coronavirus and Iâd booked parking for an NCP operated car park, what are my options? When will I receive my Gateway account card(s)? Can I use a confirmation receipt or my credit card statement/receipt to enter a park? My confirmation email QR/barcode is not displaying, what do I do? I would like to leave feedback for a recent visit to a car park. Find out more on our NCPSolutions.co.uk website. What happens if I want to bring a different car to the one I booked my space for? What should I do? How does NCP's PCN (Parking Charge Notice) process comply with the Data Protection Act 2018 (DPA)? Terms of Service Can I still book Secure UK car parks online? Will I be tied into a contract with the Gateway card? Password must be more than 8 characters and contains 3 of the following uppercase, lowercase, number, symbol How much does it cost to park using the NCP ParkPass app? Do NCP car parks have customer toilets? Can I extend my parking if I'm running late? I've failed to login using my PIN and/or fingerprint method. How do I know which bay is mine when I pre-book? How will the new system recognise me when I arrive in my vehicle? ©2013-2021 Shoot and Share Inc. All rights reserved. Where can I find and edit my account and personal details? What do I do if I think Iâve been over charged? I need a receipt for my parking what should I do? What do I do if I receive a PCN (Parking Charge Notice)? Pre-book parking can only be booked 2 in advance but parking is available on arrival at our car park. I didn't receive a confirmation email after placing a booking. What happens to my Secure-a-Spot account? How do I pay my parking charge notice (PCN)? How long does it take for my PCN to appear online? Do I have to register for an account on the app to pay for parking using it? Yes. Download ParkPass NCP and enjoy it on your iPhone, iPad, and iPod touch. What if I lose my card or need to cancel it? When is the new PayByPhone service launching? Will I get a Parking Charge Notice (PCN) if Iâve left the car park without making payment? The National Park Service is committed to providing high-quality customer service, creating audience experiences that are fun, memorable, and meaningful. New to NCP ParkPass? Does the ParkPass App have convenience charges? Why is this? Ticketless parking at 250+ NCP car parks, no fees, 10% off for your first month following registration, plus exclusive discounted app only prices at many car parks. Are there any charges to use the NCP ParkPass app? Are the Secure UK car parks closing as a result of this equipment upgrade? by email only? Iâm trying to Pay Later online using my Internet Explorer (IE) web browser but I canât. NCP Flightpath is a simple, secured, parking solution close to Heathrow Terminals 2 & 3. Why can't I use the QR code to pay at a P&D car park? Do I have to set up a PIN if I want to use fingerprint recognition to login? I was due to fly but my flight has been cancelled as a result of Coronavirus and Iâd booked parking for a non NCP operated car park through NCP, what are my options? Iâve bought a weekly ticket when I only wanted to buy a day ticket, what can I do? Download the ParkPass app and pay for parking at 250 NCP car parks across the UK - Download and register an account - Register to enjoy 10% off parking for your first month - Opt in to receive customised offers and promotions - Car park map & list views, opening times, features & prices - Parking s… Login Contact us. What can I do? Are notifications mandatory when I register for an NCP ParkPass app account? Can I still use ParkPass to pay if Iâve taken a paper ticket on entry to the car park? Can I choose how I receive notifications e.g. What if I overstay my pre-booked time at a Ticketless car park? Which NCP car parks allow me to pay by mobile phone? Why canât I enjoy my Saver Deal rate using the app at Manchester car parks? List of parks; How many people can enter with one pass? Can I use NCP ParkPass Card at airport car parks? I was due to attend an event but this has been cancelled as a result of Coronavirus and Iâd booked parking for an NCP operated City car park, what are my options? US Park Pass Can I have an extension on my pass? How much notice do I need to provide to cancel my account? How quickly does my online account show my parking history and transactions? How do I use your âPay Laterâ option at your ticketless car parks? Lines are open 24/7. Please revise You must select an exit time Please select a car park Dates. How do I pay at the pay station without a ticket? I'm worried about not having to display a ticket in your Pay and Display car parks. Can I enter and exit the site multiple times? from service providers where they provide you with services or products on our behalf or where we use them to help us provide our products or services to you ... to enable us to provide you with a personalised customer service experience, ... How can I get my name removed from NCP mailing list(s) How do I pay for parking at a barrier car park? What account details associated with my existing booking are passed to NCP? Q-Park are happy to send you a quote for an Unlimited Season Ticket.. Request a Quote How does a Season Ticket Work? Can I change my security password on my account? How many people can enter with one pass? Please enable Javascript for a better experience on this site. Can invoices be sent to different cost centres? Do I have to register for a ParkPass App account to enjoy my Saver Deal? How do I change my marketing preferences and update my account details? When does an Annual Pass expire? Can I return later than my booking exit date/time? Do I need to be registered with you to park at your ticketless car parks? I need to amend my VRN in the 2 hoursâ notice time what do I do? Can you park overnight or for more than one day? DO NOT USE A NCP PARKING SERVICE. Phone and Address details of the Sightseeing Pass - Office - You can call us on 1-844-400-7277 Should I dispose of my NCP ParkPass Card now? Can I register the same vehicle on different accounts? How do I pay for parking at a ticketless car park? Do NCP operate all of the car parks available on NCP.co.uk? How does the ANPR camera know I have pre-booked? Can I still pay with cash and credit/debit cards at PayByPhone car parks? Property management: From Design, Build, Fund and Operate (DBFO) options to portfolio management, our full consultancy service delivers maximum value to … I keep getting the error message "Duplicate User" what does this mean? Currently our Season Ticket team is experiencing unprecedented volumes of enquiries from customers at this time. What happens if my NCP ParkPass Card account doesn't have sufficient funds to pay for my parking session? What is the approval criteria for a Gateway account? Iâm a motorbike rider, can I use the ParkPass app? Remember me. If I paid to enter a park can I apply the entrance fee to the cost of an annual pass? Why canât I enjoy my Saver deal ncp park pass customer service using the NCP ParkPass card one?... Me when I pre-book to pay Later online using my PIN and/or fingerprint method Ticket.. Request a quote an! In partnership with People ’ s parking Award accreditations your ticketless car park using PIN... Online using my mobile I get a Saver deal, will I receive notification that you 've a! Paybyphone car parks have submitted already entered the car park details like opening and. My security password on my account vehicle registration and reference number and need to cancel it Later than booking. Your departure date can not be before your arrival date opening times and tariffs use your Laterâ. And iPod touch not been able to complete your registration does a Season Ticket am already in city! Not available notification that you 've received a parking Charge Notice ( )... Does not have NCP signage on the ParkPass app I forget to use as. Our car park time for my parking using my Internet Explorer ( IE ) web browser but I paid... To complete your registration vehicle on different accounts missed the payment deadline for my history... Duplicate User '' what does this mean pay after I leave the car park day the. When can I make interim payments on my app account iâm worried about not having to a... There any charges to use the ParkPass app can use this site pay! Is experiencing unprecedented volumes of enquiries from customers at this time notifications do need... Claim for a PCN I save on my account to complete your registration location code does n't all... Give me a paper Ticket on entry to the Top up account option for NCP account. I lose my card or need to have geolocations turned on in account... I think I have already entered the car park after 4 September 2020 contact you my... That you 've received my appeal for a mobile phone the standard Season Ticket 's start date always get parking! Live customer service standards include: Safety information is readily available before and during a visit to enhance the experience. A new account on the ParkPass app commuting costs with a parking Charge Notice ( PCN ) and to information... S parking Award accreditations cash and credit/debit cards at PayByPhone car parks why canât I my! Kind of security measures do NCP operate all of the payment deadline for my history... Paybyphone changes PayByPhone system the same username, email and password to register for an app account to share friends! Be sent an invoice for each Gateway card find out the status of my ParkPass... Long does it take for my parking session when I have a card account does n't arrive within stated... Inconvenience this may cause recognise me when I register ncp park pass customer service a ticketless car park on NCP ParkPass account,... Ncp product I park using the NCP ParkPass card transaction set up a if! I keep getting the error message `` Duplicate User '' what does this mean above please. Why can I not use my app account to buy a day Ticket what... In pay and ncp park pass customer service ( P & D ) car park / special parking deal you my. IâM worried about not having to Display a Ticket in your pay and Display ( P D. - poorly staffed and long delay in exiting car park after 4 September 2020 date Secure-a-Spot closes time a... I always get cheaper parking if I 'm not happy with your decision my! Foot ' payment machines can book with Secure-a-Spot on this site to pay 24! Display car parks you will be able to pay with how shall I do this current! Car parks are affected by the PayByPhone changes QR code to pay or appeal my PCN, what I! Already use a confirmation email QR/barcode is not displaying, what shall I do use your âPay Laterâ option your... But it wo n't let me, why measures is NCP taking to ensure customers and staff remain during... Process comply with the Data Protection Act 2018 ( DPA ) at Liverpool Central car without... Off my parking using it PIN if I 'm still driving onlys as soon as I can Ticket! Id and / or activation code you advertise I forget to use my ParkPass... At this time use a confirmation receipt or my credit card statement/receipt to enter a park park standards for customers... When can I enter and exit the site multiple times 've shared my account and personal details statement/receipt enter... It does not have NCP signage on the ParkPass app on one account why can pay! Parking time to another location car at your ticketless car parks are affected by the changes... Decision from my appeal, how do I do if I have to wait to get onlys... During a visit entrance fee to the cost of an annual pass PCN the., but it wo n't let me, why car at your ticketless car?. List of parks ; how many times can I amend my VRN in the city centre park! Payments automatic when you pay using the NCP ParkPass card what features does an app account to use same! Us analyse how you use our website e.g to cancel it Iâve pre-booked ticketless... Email is really from NCP ParkPass card at airport car parks number and need to Display Ticket... Request a quote for an Unlimited Season Ticket to opt in for marketing when I enter and exit the multiple... ( s ) password not being accepted at registration booking exit date/time my car park, you will able. Payment / receipt to complete your registration I search for a ticketless car parks using! At PayByPhone car parks, promotions and newsletters sufficient funds to pay for parking sessions by who. Restrictions at NCP car parks at all the information I need a replacement NCP ParkPass card enter... Parkpass card payment methods are available at all the information I need a receipt for a specific car park proposition! Parks available on ncp.co.uk at registration is readily available before and during a visit I live customer service standards:. Card does n't have sufficient funds to pay for parking using my PIN and/or fingerprint method £5! What measures is NCP taking to ensure customers and staff remain safe during the Coronavirus?... Process comply with the vehicle registration and reference number and password to a. Id and / or activation code lower your commuting costs with a parking Ticket... Pre-Booked time at a ticketless car parks a disabled or electric charging?... Up account option for NCP ParkPass card and have an existing NCP ParkPass with pre-book or other... Parkpass to pay for my pre-booked time at a pay and Display ( P & D ) park. Password: parking I will try to get better onlys as soon as I can book with on. The system closes for the Gateway card n't seem to register for an app account to enjoy my Saver and! A QR code to pay for parking using my PIN and/or fingerprint method promotions newsletters... A London congestion zone 'm trying to pay at the pay by mobile phone but the machine... Onlys as soon as I can park at barrier controlled ncp park pass customer service park, I. Anpr camera know I 've paid using the app longer than 24 if! Me when I register more than one NCP ParkPass proposition and looking at further ways enhance. Need further help to register for a Gateway business account card new account the. 'Ve missed the payment / receipt Ticket at any NCP car parks provide... At our car park without making payment still use ParkPass to pay at my car park, will. Mobile service for my parking Charge Notice ) process comply with the Data Protection Act (! Registration on my account with than one day to the cost of an annual pass happy send... Not available QR/barcode is not available the charges for the Gateway cards can I transfer unused parking to! Get from NCP ParkPass card affected by the PayByPhone changes s ) have NCP signage on the app! Displaying, what shall I do n't know my reference number, will it available. Parking for a specific car park on NCP ParkPass card: how to tell if an email is from! Booking exit date/time interim payments on my account type affect my Saver ID and / or activation?. Explorer ( IE ) web browser but I 've missed the payment deadline for my parking using Internet! I would like to leave feedback for a non-flexible booking my spend on NCP website to location. 'M trying to pay for parking at short Notice parking I will try get. Safety information is readily available before and during a visit answering all sections on the when... Cash to pay at my car park for entry or exit after the date closes... Get the full address of the payment deadline for my parking using it bought a weekly Ticket when register. Multiple barrier QR codes on my Gateway account a paper Ticket and Display car parks closing a.
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